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United Airlines made headlines when its officials physically dragged a paying passenger off of a flight to make room for employees they made a last minute decision to fly out for the next day. When video surfaced of the quite forceful (and bloody) incident, immediate and widespread backlash caused United to first defend its actions, and then step back and take a long look at itself.

The details behind the incident are murky, however. Like, how did the airline choose which passengers to boot from the flight? Click on the audio player to hear more on this story from Monie Love in this exclusive clip from the “Ed Lover Show.”

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