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When law enforcement forcefully (and violently) dragged a paying passenger off of a United Airlines flight when no one would give up their seat, the publicity that the airline got from it was pretty bad. The backlash on social media from video circulated of the incident was swift, and in turn caused United to take a good, hard look at their policies.

Not to mention, of course, all of the money they have lost out on in the meantime. Click on the audio player to hear more in this exclusive clip from the “Ed Lover Show.

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